It is the mission of the Nashoba Valley Regional Dispatch District to provide all Public Safety field personnel with professional communications services with an emphasis placed on safety, accuracy and cooperation. We are committed to answering all 9-1-1 and non-emergency calls for service with professionalism, integrity and compassion while dispatching police, fire and emergency medical services with the utmost efficiency. Customer service is essential to our success, our professional and highly trained staff, will treat every citizen with empathy and respect that they so deserve.
- Text-to-9-1-1 Success Story in Lancaster, MA
On the afternoon of June 4, 2019, the NVRECC dispatch team successfully used new Text-to-9-1-1 technology to assist Lancaster Police and Fire in locating a lost woman. The individual was paddling in the Nashua River when her kayak flipped and she ended up in the water. She made her way to shore uninjured but she was lost. The woman’s mobile phone wasn’t working properly because it got wet however she was able to communicate with NVRECC dispatchers via Text-to-9-1-1. Using this technology, along with GPS location data from her phone, NVRECC dispatchers helped to guide first responders to her while remaining in contact via text messaging. She was quickly located by a Lancaster police officer searching an area near Pine Hill Road on foot.
- Promotional Ceremony
On April 15, 2019, Nashoba Valley RECC was privileged to hold a promotional ceremony for two of our own who have moved up to the ranks of Dispatch Supervisor. Congratulations to Glenn Casey and Jessica Fellows. https://twitter.com/NVRECC/status/1118079338589687808
Submitted: April 29, 2019
- Townsend 4 Alarm Fire
On Monday, February 4th, 2019, the town of Townsend experienced a devastating fire at 48 Fitchburg Road displacing 21 families. At 8:02 PM, NVRECC dispatched Townsend Fire to a residential alarm at the location. The fire went to a 4th alarm where 12 Fire agencies were dispatched to either the scene or for town coverage.
Donations can be made to those affected by the fire at a few different locations:
Checks can be written out to the TEO memo Fire Relief at 82 Bayberry Hill Rd. Townsend, MA 01469.
Checks, cash or gift cards can be dropped of at St. Johns Church, 1 School St., Townsend, MA.
There is also a secure website set up through the United Way with no fees involved. https://secure.qgiv.com/for/tffr
Submitted: February 07, 2019
- NVRECC CPR Save in Townsend MA
On August 31, 2018, NVRECC received a 9-1-1 call for an adult male, initially found seizing, who became unresponsive and was not breathing. NVRECC dispatched Townsend Fire-EMS and Police. Our dispatcher instructed the caller to begin CPR and then guided them over the telephone until Townsend first responders arrived on the scene. Through the combined team effort of NVRECC, Townsend Fire-EMS, and Townsend Police the patient was resuscitated, survived, and is doing well!
Submitted: September 14, 2018
- NVRECC CPR Save in Berlin MA
On December 10, 2017, NVRECC received a 9-1-1 call for an adult male found unconscious and not breathing. Upon receiving the call, NVRECC started Berlin Ambulance, Berlin Police, and a paramedic unit. The dispatcher skillfully guided the caller through bystander CPR over the telephone until first responders arrived on the scene. Through the combined efforts of NVRECC, Berlin EMS, Berlin Police, and paramedics the patient survived and is doing well!
Submitted: December 15, 2017